Servicenow INC

… ffboarding System 142.0 DO OnBase Licenses 40.0 1 ASF Authority for Secure End User Services 71.6 2 Critical Reclass ServiceNow workflow platform licenses 20.8 3 ServiceNow system enhancements and user licenses 50.0 4 Statewide recognition progr …

… .0 1 ASF Authority for Secure End User Services 71.6 2 Critical Reclass ServiceNow workflow platform licenses 20.8 3 ServiceNow system enhancements and user licenses 50.0 4 Statewide recognition program 45.0 5 Division of Diversity, Equity and …

… lative Expenditures $5,670,127.85 Current Period Obligations ($774,535.11) Current Period Expenditures $1,072,272.73 ServiceNow has become an integral part in our ITSM processes over the years. Specifically, Incident, Requests, Project Descriptio …

… ures $4,597,855.12 Current Period Obligations $0.00 Current Period Expenditures $162,601.86 Project Description ServiceNow has become an integral part in our ITSM processes over the years. Specifically, Incident, Requests, Change, Problem …

… transactions with ease, for immediate and future reference, inspiring confidence in this modern platform. Finally, ServiceNow workflows were developed to initiate and track agency onboarding into the Digital Government platform. This workflow …

… one requirements gathering sessions to incorporate additional OST agency onboarding forms and tasks into the existing ServiceNow workflows. This work is not only key to the Digital Government program, but also modernizes OST’s current use of manu …

… s. All requests for new point of sale devices, merchant IDs, and agency support will be systemically routed through ServiceNow. It will allow OST to efficiently deliver services and develop the reporting required to manage assets, forecast proc …

… guidance for end-users regarding the new Webex Cloud Calling platform and the adoption of new softphones. DTI ServiceNow Modernization Project [Identification Number]: 19840 Funding amount (Budget): $7,132,885.92 Project Expenditure C …

… ry: 3.4-Public Sector Capacity: Effective Service Delivery Expenditures to date: $4,302,384.86 Project Overview ServiceNow has become an integral part in our ITSM processes over the years. Specifically, Incident, Requests, Change, Problem a …

… t (POC) Go-Live Scheduled for August 2025 Project to Begin After Hardware Asset Management Phase I Implementation ServiceNow Integration Hub On-Schedule ITOM Discovery Implementation Deliverables Completed: CLOSED COMPLETED KACE Integratio …

… SIDES works alongside Nonmon, a program used in adjudicating disputes. For claimant communication, DOLUI employs ServiceNow, a customer service management system that serves as the primary point of contact. ServiceNow allows staff to uploa …

… nication, DOLUI employs ServiceNow, a customer service management system that serves as the primary point of contact. ServiceNow allows staff to upload adjudication-related documents, send messages to claimants, and leave notes for internal ref …

… for internal reference. Page 8 Service Now screenshot from provided training documents. Integrated with ServiceNow, 3C Logic enables staff to access claimant records during phone interactions, providing quick access to notes and cal …

… ing quick access to notes and call logs. The DOLUI website also links to an online form for creating new cases within ServiceNow.4 However, despite ServiceNow’s ability to document calls, JLOSC staff has received multiple reports of claimants c …

… ll logs. The DOLUI website also links to an online form for creating new cases within ServiceNow.4 However, despite ServiceNow’s ability to document calls, JLOSC staff has received multiple reports of claimants calling DOLUI on different occasi …

… ff must navigate at least 6 separate programs or webpages to process claims. While some systems, such as 3C Logic and ServiceNow, are integrated, most operate independently, requiring staff to transition between platforms during claimant intera …

… nditures $4,435,253.26 Current Period Obligations $0.00 Current Period Expenditures $132,868.40 Project Description ServiceNow has become an integral part in our ITSM processes over the years. Specifically, Incident, Requests, Change, Problem a …

… nditures $4,302,384.86 Current Period Obligations $0.00 Current Period Expenditures $248,910.20 Project Description ServiceNow has become an integral part in our ITSM processes over the years. Specifically, Incident, Requests, Change, Problem a …

… itures $4,053,474.66 Current Period Obligations $0.00 Current Period Expenditures $1,322,566.58 Project Description ServiceNow has become an integral part in our ITSM processes over the years. Specifically, Incident, Requests, Change, Problem a …

… es $2,730,908.08 Current Period Obligations $257,228.00 Current Period Expenditures $251,198.37 Project Description ServiceNow has become an integral part in our ITSM processes over the years. Specifically, Incident, Requests, Change, Problem a …

… TIME ITEMS Recommend inflation and volume adjustment of $34.4 in Contractual Services for the Delaware Learning Center ServiceNow Support Portal. Recommend structural changes of $279.8 and $72.4 ASF in Personnel Costs and 3.0 FTEs Training/Educatio …

… TIME ITEMS Recommend inflation and volume adjustment of $34.4 in Contractual Services for the Delaware Learning Center ServiceNow Support Portal. Recommend structural changes of $279.8 and $72.4 ASF in Personnel Costs and 3.0 FTEs Training/Educatio …

… ACT State of Delaware 2024 Recovery Plan Performance Report 218 THE AMERICAN RESCUE PLAN Finally, ServiceNow workflows were developed to initiate and track agency onboarding into the Digital Government platform. This workflow …

… one requirements gathering sessions to incorporate additional OST agency onboarding forms and tasks into the existing ServiceNow workflows. This work is not only key to the Digital Government program, but also modernizes OST’s current use of manu …

… s. All requests for new point of sale devices, merchant IDs, and agency support will be systemically routed through ServiceNow. It will allow OST to efficiently deliver services and develop the reporting required to manage assets, forecast proc …

… provide guidance for changes associated with the new Webex Cloud Calling platform and new softphones. DTI ServiceNow Modernization Project [Identification Number]: 19840 Funding amount (Budget): $7,500,000.00 Project Expenditure C …

… ry: 3.4-Public Sector Capacity: Effective Service Delivery Expenditures to date: $2,350,080.10 Project Overview ServiceNow has become an integral part in our ITSM processes over the years. Specifically, Incident, Requests, Change, Problem a …

… th our current Identity Provider Okta has been completed for the automated onboarding and offboarding of users within ServiceNow. This is allowing us to manage our platform licensing more efficiently and gives us a more informed approach for …