July 2024 SLFRF Annual Report

… ACT State of Delaware 2024 Recovery Plan Performance Report 218 THE AMERICAN RESCUE PLAN Finally, ServiceNow workflows were developed to initiate and track agency onboarding into the Digital Government platform. This workflow …

… one requirements gathering sessions to incorporate additional OST agency onboarding forms and tasks into the existing ServiceNow workflows. This work is not only key to the Digital Government program, but also modernizes OST’s current use of manu …

… s. All requests for new point of sale devices, merchant IDs, and agency support will be systemically routed through ServiceNow. It will allow OST to efficiently deliver services and develop the reporting required to manage assets, forecast proc …

… provide guidance for changes associated with the new Webex Cloud Calling platform and new softphones. DTI ServiceNow Modernization Project [Identification Number]: 19840 Funding amount (Budget): $7,500,000.00 Project Expenditure C …

… ry: 3.4-Public Sector Capacity: Effective Service Delivery Expenditures to date: $2,350,080.10 Project Overview ServiceNow has become an integral part in our ITSM processes over the years. Specifically, Incident, Requests, Change, Problem a …

… th our current Identity Provider Okta has been completed for the automated onboarding and offboarding of users within ServiceNow. This is allowing us to manage our platform licensing more efficiently and gives us a more informed approach for …

… w improved tracking of our compliance information. We have migrated data that used to be stored on spreadsheets into ServiceNow allowing for improved compliance reporting. Our internal compliance analysts are familiarizing themselves with these …

… and are seeing the benefits and efficiencies these modules will bring to their daily tasks. • Salesforce CRM to ServiceNow • The migration from the Salesforce CRM to ServiceNow has been completed and has reduced our licensing costs by uti …