Recovery Plan State and Local Fiscal Recovery Funds 2025 Report

… transactions with ease, for immediate and future reference, inspiring confidence in this modern platform. Finally, ServiceNow workflows were developed to initiate and track agency onboarding into the Digital Government platform. This workflow …

… one requirements gathering sessions to incorporate additional OST agency onboarding forms and tasks into the existing ServiceNow workflows. This work is not only key to the Digital Government program, but also modernizes OST’s current use of manu …

… s. All requests for new point of sale devices, merchant IDs, and agency support will be systemically routed through ServiceNow. It will allow OST to efficiently deliver services and develop the reporting required to manage assets, forecast proc …

… guidance for end-users regarding the new Webex Cloud Calling platform and the adoption of new softphones. DTI ServiceNow Modernization Project [Identification Number]: 19840 Funding amount (Budget): $7,132,885.92 Project Expenditure C …

… ry: 3.4-Public Sector Capacity: Effective Service Delivery Expenditures to date: $4,302,384.86 Project Overview ServiceNow has become an integral part in our ITSM processes over the years. Specifically, Incident, Requests, Change, Problem a …

… t (POC) Go-Live Scheduled for August 2025 Project to Begin After Hardware Asset Management Phase I Implementation ServiceNow Integration Hub On-Schedule ITOM Discovery Implementation Deliverables Completed: CLOSED COMPLETED KACE Integratio …

… ment - Completed Integrated Risk & Management (IRM) - In Development COMPLETED PROJECTS Migrate Salesforce CRM to ServiceNow (PSET) GRC Phase lI CLOSED COMPLETED CLOSED COMPLETED Request Management Process Project Identity Lifecycle Managem …

… process regarding hardware purchases. We have aligned these processes with industry standards to better align with ServiceNow’s HAM solution. We are about to enter our user testing phase and are expected to implement this in August 2025. • …