Performance Audit

Higher Ground Outreach, Inc. Performance Audit

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Mentions of “SALESFORCE” — 12 found on pages 11, 12, 14, 15, 16

… vides. (See Brad Owens email attached.) The reporting mechanism supplied by the POSDC is a software program called (SalesForce, Sandbox). This software measures outcomes from a client per cohort basis. When we questioned Mr. Owens as to how t …

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… inue to use in addition to the online reporting portal monthly. *B-C: The monthly reporting online software (Salesforce/Sandbox) did not allow for the reporting of quarterly events. This information was included on the monthly spreadshe …

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… system was not up and running until 10/16/2023. The original reporting software Sandbox was scrapped and replaced by Salesforce. As the emails say, we requested zoom meetings, phone calls, some direction from the state as to what was in the fina …

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… ng #1 AOA Addressing Management’s Responses to Items A – E, G: The POSDC requires all grantees to utilize the Salesforce tracking software to track and report (to the POSDC) several compliance driven data points. The supplemental spreadsh …

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… eloped to report Higher Ground’s deliverables reasonably mirrors the same information required by the POSDC and the Salesforce software. While the spreadsheet provides more detail than the Salesforce software program, the Salesforce program is …

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… me information required by the POSDC and the Salesforce software. While the spreadsheet provides more detail than the Salesforce software program, the Salesforce program is required to be used by all Opioid Grant recipients to report the measur …

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… C and the Salesforce software. While the spreadsheet provides more detail than the Salesforce software program, the Salesforce program is required to be used by all Opioid Grant recipients to report the measures of success of the grant programs …

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… Grant recipients to report the measures of success of the grant programs. The reporting mechanism (whether it was the Salesforce software or a detailed spreadsheet), ultimately requires sufficient and detailed underlying records which were not …

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Referenced entities

Vendors named in this document

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Vendor names in text

Due to the lack of documentation, Higher Ground Outreach, IncHigher Ground Outreach IncHigher Ground Outreach, IncOutreach, IncState of Delaware Higher Ground Outreach, IncThe performance audit conducted on Higher Ground Outreach Inc

Programs

Higher Ground House ProgramOpioid Program

Statutes cited

16 Del. C. § 4803B16 Del. C. § 4808B16 Del. C. § 5196A16 Del. C. § 5196B29 Del. C. §10002(o)