Narrative

… (service desk, enterprise desktop, enterprise voice services, network & connectivity, email and collaboration, and security suite); • Deliver a full range of information and communication technology services to all state organizations incl …

… ort , and full project management services for IT projects; • Protect and manage state data through proactive cyber security initiatives and innovative data management practices; and • Expand Platform as a Service, Software as a Service, an …

… rough Enterprise contracts to both engage vendors and leverage better pricing. Technology and Information Security Office Operations Office Office of the Chief Information Officer Technology Office - Chief Informatio …

… ions Office Office of the Chief Information Officer Technology Office - Chief Information Officer - Chief Security Officer - Chie f Ope rating Of fice r - Administration - Data Center and Operations - Telecommunications - Systems …

… Year 2021 Actual Fiscal Year 2022 Budget Fiscal Year 2023 Governor’s Recommended 11-02-01 Chief Security Officer % of state email account users that achieve a click through rate of less than 2.5 percent on at least two …

… % of state email account users that achieve a click through rate of less than 2.5 percent on at least two cyber security phishing exercises per year 11.5% 4.5% 3% 11-03-01 Chief Operating Officer Average time spent to resolve age …

… ee satisfaction survey rating (out of 6) N/A 4.70 N/A Technology and Information Notes: (1) 11-02-01 – The security threat landscape increased dramatically during the pandemic. Not stated in this metric is K12, which has a 7% click …

… bility into K12 systems, so DTI has a limited ability to respond to K12 threat activity. K12 has the highest level of security events, highest click-rate, and lowest numbers in completed security awareness training. (2) 11-05-01 – A custome …